Terms of Service
Welcome to Luxury Travel Butler. By accessing and using our platform, you agree to be bound by these Terms of Service.
1. Use of Service
Our platform connects travellers with luxury property owners, yacht charterers, and experience providers. We act as an intermediary and are not the direct provider of these services.
2. Bookings & Payments
All bookings are subject to availability and confirmation. Deposits are required to secure bookings. Final payment terms are specified at the time of booking.
3. Liability
Luxury Travel Butler acts as an intermediary. While we vet all listings, ultimate responsibility for the service lies with the provider. We recommend travel insurance for all bookings.
4. Intellectual Property
All content, images, and branding on this platform are the property of Luxury Travel Butler and may not be reproduced without permission.
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
We collect information you provide when making enquiries, bookings, or signing up for our newsletter, including your name, email, phone number, and travel preferences.
How We Use Your Information
Your information is used to process bookings, personalise your experience, and communicate with you about your travel arrangements. We never sell your data to third parties.
Data Protection
We implement industry-standard security measures to protect your personal information. All data is encrypted in transit and at rest.
Refunds
Travel Butler Deposit
The Travel Butler deposit ($145 for standard listings, $250 for superyachts) activates your dedicated Travel Butler and begins availability and rate verification. It is not payment for the accommodation, yacht, aircraft or experience.
When the Deposit Is Refunded
If you do not proceed with an arrangement through us, the deposit is refundable. Email concierge@luxurytravelbutler.com within 30 days of payment and we refund to the original payment method, normally within 5–10 business days.
If You Proceed With an Arrangement
Where you go ahead with a confirmed arrangement, the deposit is credited against the cost of that arrangement rather than refunded separately.
Bookings and Balances
Refunds of accommodation, charter or experience payments follow the cancellation terms below and the terms of the individual provider, which are set out in your booking confirmation.
Cancellation Policy
Cancellation terms vary by listing and provider. General guidelines:
- 60+ days before: Full refund minus administrative fee
- 30–59 days before: 50% refund of deposit
- Less than 30 days: Non-refundable
Specific cancellation terms are detailed in each booking confirmation. We strongly recommend purchasing travel insurance.
FAQ
How do I make a booking?
Browse our listings, select your preferred option, and contact our concierge team via the enquiry form, WhatsApp, or phone. We'll handle everything from there.
What payment methods do you accept?
We accept bank transfers, credit cards, and cryptocurrency for select bookings. Payment details are provided upon confirmation.
Is there a minimum booking duration?
Minimum stays vary by property and yacht. Most properties require a minimum of 3–7 nights, while yacht charters typically start at 7 days.
Can I customise my experience?
Absolutely. Our concierge team specialises in creating bespoke itineraries tailored to your exact preferences.
Do you offer travel insurance?
We partner with leading travel insurance providers and strongly recommend coverage for all bookings.
How far in advance should I book?
For peak seasons (summer Mediterranean, winter Caribbean), we recommend booking 3–6 months in advance. Off-peak bookings can often be arranged with shorter notice.
Help Center
Need assistance? Our concierge team is available 24/7.